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支援海外配送（港、澳、新、馬）

FAQ

常見問題

常見問題 Q&A

CYD TERRA 的寶寶餐具材質安全嗎？

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我們深知寶寶入口的安全最重要，全系列產品皆採用 100% 食品級矽膠 與 304 不鏽鋼，通過國際級食品安全檢驗，保證 BPA Free、無塑化劑與重金屬。品牌堅持台灣在地研發與生產，從原料到成品皆有嚴格品質管控，是讓妳最放心的寶寶餐具首選。

產品有哪些品質認證嗎？

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我們委託具備 ISO 9001 認證的專業廠商生產，確保工藝細節達到高標準。安全性方面，產品不僅通過美國 FDA 檢驗，更嚴格落實德國 LFGB 雙重標準。透過國際高標規範，提供家長與孩子最純淨的用餐選擇。

不鏽鋼碗可以微波加熱嗎？

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不建議將金屬材質放入微波爐喔。 因為電磁波無法穿透金屬，容易反射產生火花，為了使用安全與保護電器，加熱時要特別留意。若有微波需求，CYD TERRA 的矽膠上蓋與餐盤的分隔盤耐溫達 210°C，可單獨作為微波時的容器。

PICABOO 學習餐具與一般湯匙有何不同？

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這款是專為 1 歲至 3 歲 學習抓握的幼兒量身打造。與市售一般湯匙不同，PICABOO 作為專業的學習餐具，採用特殊的球型曲線握把與獨創的「小鳥嘴喙」施力點設計，能有效引導孩子從初期的「拳握」過渡到成熟的「三指握持」，幫助孩子在練習階段也能自信地享受自主進食。

FLIPGO 餐具組適合多大的孩子？大人也能用嗎？

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單組僅 45g，極輕量且不沾手。不僅適合國小生在校使用，適中的匙面大小也非常適合外食族與追求輕便的成人，是全家都能分享的好設計。

COOPER 收食包與 BUDDY 餐盤的特色？

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·  收食包： 具備專利開合結構，除了作為行動零食杯，也非常適合收納奶嘴、固齒器，並支援微波加熱與冷藏存食。

·  成長餐盤： 具備彈性分格與防滑底部，圓滑邊角設計能降低孩子進食的挫折感，提升自主進食的自信。

可以使用洗碗機或消毒鍋嗎？

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可以，我們希望能幫妳省下更多時間。矽膠材質耐溫範圍為 -5°C 至 210°C，完全適用於蒸氣/紫外線消毒鍋、洗碗機及烘碗機。 提醒：若使用紫外線消毒，矽膠顏色隨時間輕微變淡屬正常現象，不影響安全性。

產生黏感、異味或白垢該如何處理？

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·  黏感與異味： 通常是毛孔吸附油脂導致。建議浸泡於「熱水加小蘇打粉（或過碳酸鈉）」約 30 分鐘即可分解油垢。平時清洗後請務必置於通風處晾乾。

·  白垢： 屬水垢礦物質堆積，可用熱水加白醋浸泡去除。

矽膠餐具被染色了怎麼辦？

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矽膠因具有微細孔徑，較容易吸附天然強效色素（如咖哩、火龍果）。

·  預防： 用餐完畢請盡快清洗，減少色素停留時間。

·  處理建議： 建議將洗淨後的餐具置於陽光下曝曬數小時。紫外線能有效分解有機色素，是最天然且不傷材質的淡化方式。如果遇到頑固染色或異味，可在溫熱水中加入一匙過碳酸鈉，攪拌溶解後將餐具浸泡約 30 分鐘至 1 小時，再以清水洗淨。

清洗時需要將不鏽鋼與矽膠層拆開嗎？

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是的，建議拆開清洗。 拆卸後能徹底清除接縫處的油脂，並避免水分滲入夾層導致悶濕。清潔後請分別晾乾再套回使用，確保 100% 的衛生潔淨。

收到商品後發現瑕疵或有疑問怎麼辦？

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我們提供 7 天鑑賞期 保障。若發現零件缺失或外觀瑕疵，請保持包裝完整，並拍照私訊官方 LINE 或臉書粉專，我們將由專人第一時間為您辦理退換貨。

下單後多久可以收到商品？

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我們了解您期待的心情，會盡快安排出貨：

·  現貨商品：下單後 1-3 個工作天出貨。

·  物流時效：超商取貨約 2-3 天，宅配約 1-2 天即可抵達。

Frequently Asked Questions

FAQ

Is CYD TERRA tableware safe for babies?

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Your baby’s safety is our top priority. Our entire product line is crafted from 100% Food-Grade Silicone and 304 Stainless Steel. All products have passed international safety standards and are certified BPA-free, phthalate-free, and heavy metal-free. Proudly developed and manufactured in Taiwan, we maintain strict quality control from raw materials to the finished product, making us the most trusted choice for your little one.

What quality certifications do your products have?

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We partner with professional manufacturers holding ISO 9001 certification to guarantee that every piece meets our high standards of craftsmanship. Safety is never compromised; our products are not only FDA-compliant but also strictly adhere to the German LFGB double-standard. By following these international regulations, we ensure that every mealtime is safe, clean, and worry-free for families everywhere.

Are your stainless steel bowls microwave-safe?

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No, we do not recommend putting any metal items in the microwave. Microwave radiation cannot penetrate metal; instead, it reflects off the surface, which can cause dangerous sparks and potentially damage your appliance.

For your microwaving needs, CYD TERRA’s silicone lids and divided plate inserts are heat-resistant up to 210°C (410°F). These components are perfectly safe to use as standalone microwave containers, offering you a convenient and worry-free way to warm up your little one’s meals.

How is PICABOO training cutlery different from regular spoons?

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PICABOO is specifically tailored for toddlers aged 1 to 3 years old who are developing their grip. Unlike standard spoons, our professional training set features a unique spherical handle and a patented "beak-shaped" pressure point. This design intuitively guides children from the initial "palm grasp" to a mature "three-finger pincer grip," empowering them to enjoy self-feeding with confidence and ease.

What age is the FLIPGO Cutlery Set for? Can adults use it too?

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Absolutely! Weighing only 45g, the FLIPGO set is ultra-lightweight and mess-free. While it’s perfect for elementary schoolers to take to lunch, the mid-sized spoon head also makes it an ideal choice for commuters and adults looking for a portable, eco-friendly option. It’s a versatile design crafted for the whole family.

What are the key features of the COOPER Snack Bag and BUDDY Plate?

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·  COOPER Snack Bag: Features a patented easy-open structure. It’s not just a portable snack cup—it’s also perfect for storing pacifiers and teethers. Plus, it’s microwave and freezer-safe for easy meal prep.

·  BUDDY Suction Plate: Designed with flexible dividers and a non-slip suction base. The smooth, rounded edges make it easier for kids to scoop up food, reducing frustration and boosting their self-feeding confidence.

Are your products dishwasher and sterilizer safe?

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Yes! We designed our products to save you time. Our silicone can withstand temperatures from -5°C to 210°C (23°F to 410°F), making it fully compatible with steam and UV sterilizers, dishwashers, and drying racks. Note: Mild fading of silicone color over time is normal with frequent UV sterilization and does not affect the safety or integrity of the product.

What should I do if the silicone feels sticky, smells, or has white spots?

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·  Stickiness & Odors: This is usually caused by oils trapped in the silicone’s pores. We recommend soaking the item in hot water with baking soda (or sodium percarbonate) for about 30 minutes to break down residue. Always air-dry in a well-ventilated area after washing.

·  White Spots: These are simply mineral deposits from hard water. They can be easily removed by soaking the item in a mixture of hot water and white vinegar.

How do I remove stains from silicone tableware?

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Because silicone is porous, it can absorb strong natural pigments from foods like curry or dragon fruit.

·  Prevention: Rinse immediately after use to minimize pigment absorption.

·  Pro-Tip: Place the cleaned item in direct sunlight for a few hours. Sunlight (UV rays) naturally breaks down organic pigments without damaging the material. For stubborn stains or lingering odors, soak in warm water with a spoonful of sodium percarbonate for 30–60 minutes, then rinse thoroughly.

Should I separate the stainless steel bowl from the silicone sleeve for washing?

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Yes, we highly recommend separating them. Removing the silicone sleeve allows you to thoroughly clean any grease trapped in the seams and prevents moisture from being locked between the layers. For maximum hygiene, let both parts air-dry completely before reassembling.

What should I do if my item is damaged or I have questions?

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Your satisfaction is our priority. We offer a 7-day inspection period for all orders. If you find any missing parts or physical defects, please keep the original packaging intact and take a photo of the issue. You can reach out to us via official LINE or Facebook Messenger, and our dedicated support team will assist you with an exchange or return as soon as possible.

How long will it take to receive my order?

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We know you’re excited to receive your CYD Terra products! We aim to process and ship your orders as quickly as possible:

·  In-Stock Items: Shipped within 1-3 business days after the order is placed.

·  Shipping Times: Convenience Store Pickup: 2–3 business days. Home Delivery: 1–2 business days.