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支援海外配送（港、澳、新、馬）

FAQ

Is CYD TERRA tableware safe for babies?

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Your baby’s safety is our top priority. Our entire product line is crafted from 100% Food-Grade Silicone and 304 Stainless Steel. All products have passed international safety standards and are certified BPA-free, phthalate-free, and heavy metal-free. Proudly developed and manufactured in Taiwan, we maintain strict quality control from raw materials to the finished product, making us the most trusted choice for your little one.

What quality certifications do your products have?

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We partner with professional manufacturers holding ISO 9001 certification to guarantee that every piece meets our high standards of craftsmanship. Safety is never compromised; our products are not only FDA-compliant but also strictly adhere to the German LFGB double-standard. By following these international regulations, we ensure that every mealtime is safe, clean, and worry-free for families everywhere.

Are your stainless steel bowls microwave-safe?

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No, we do not recommend putting any metal items in the microwave. Microwave radiation cannot penetrate metal; instead, it reflects off the surface, which can cause dangerous sparks and potentially damage your appliance.

For your microwaving needs, CYD TERRA’s silicone lids and divided plate inserts are heat-resistant up to 210°C (410°F). These components are perfectly safe to use as standalone microwave containers, offering you a convenient and worry-free way to warm up your little one’s meals.

How is PICABOO training cutlery different from regular spoons?

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PICABOO is specifically tailored for toddlers aged 1 to 3 years old who are developing their grip. Unlike standard spoons, our professional training set features a unique spherical handle and a patented "beak-shaped" pressure point. This design intuitively guides children from the initial "palm grasp" to a mature "three-finger pincer grip," empowering them to enjoy self-feeding with confidence and ease.

What age is the FLIPGO Cutlery Set for? Can adults use it too?

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Absolutely! Weighing only 45g, the FLIPGO set is ultra-lightweight and mess-free. While it’s perfect for elementary schoolers to take to lunch, the mid-sized spoon head also makes it an ideal choice for commuters and adults looking for a portable, eco-friendly option. It’s a versatile design crafted for the whole family.

What are the key features of the COOPER Snack Bag and BUDDY Plate?

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·  COOPER Snack Bag: Features a patented easy-open structure. It’s not just a portable snack cup—it’s also perfect for storing pacifiers and teethers. Plus, it’s microwave and freezer-safe for easy meal prep.

·  BUDDY Suction Plate: Designed with flexible dividers and a non-slip suction base. The smooth, rounded edges make it easier for kids to scoop up food, reducing frustration and boosting their self-feeding confidence.

Are your products dishwasher and sterilizer safe?

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Yes! We designed our products to save you time. Our silicone can withstand temperatures from -5°C to 210°C (23°F to 410°F), making it fully compatible with steam and UV sterilizers, dishwashers, and drying racks. Note: Mild fading of silicone color over time is normal with frequent UV sterilization and does not affect the safety or integrity of the product.

What should I do if the silicone feels sticky, smells, or has white spots?

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·  Stickiness & Odors: This is usually caused by oils trapped in the silicone’s pores. We recommend soaking the item in hot water with baking soda (or sodium percarbonate) for about 30 minutes to break down residue. Always air-dry in a well-ventilated area after washing.

·  White Spots: These are simply mineral deposits from hard water. They can be easily removed by soaking the item in a mixture of hot water and white vinegar.

How do I remove stains from silicone tableware?

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Because silicone is porous, it can absorb strong natural pigments from foods like curry or dragon fruit.

·  Prevention: Rinse immediately after use to minimize pigment absorption.

·  Pro-Tip: Place the cleaned item in direct sunlight for a few hours. Sunlight (UV rays) naturally breaks down organic pigments without damaging the material. For stubborn stains or lingering odors, soak in warm water with a spoonful of sodium percarbonate for 30–60 minutes, then rinse thoroughly.

Should I separate the stainless steel bowl from the silicone sleeve for washing?

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Yes, we highly recommend separating them. Removing the silicone sleeve allows you to thoroughly clean any grease trapped in the seams and prevents moisture from being locked between the layers. For maximum hygiene, let both parts air-dry completely before reassembling.

What should I do if my item is damaged or I have questions?

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Your satisfaction is our priority. We offer a 7-day inspection period for all orders. If you find any missing parts or physical defects, please keep the original packaging intact and take a photo of the issue. You can reach out to us via official LINE or Facebook Messenger, and our dedicated support team will assist you with an exchange or return as soon as possible.

How long will it take to receive my order?

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We know you’re excited to receive your CYD Terra products! We aim to process and ship your orders as quickly as possible:

·  In-Stock Items: Shipped within 1-3 business days after the order is placed.

·  Shipping Times: Convenience Store Pickup: 2–3 business days. Home Delivery: 1–2 business days.